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The SPEED of Trust: The One Thing That Changes Everything |  | Author: Stephen M.R. Covey
Creators: Stephen R. Covey, Rebecca R. Merrill
Publisher: Free Press
Category: Book
List Price: $15.95
Buy New: $9.03
as of 7/31/2010 12:26 CDT details
You Save: $6.92 (43%)
New (52) Used (51) from $4.95
Seller: HappyAIT
Rating:  113 reviews
Sales Rank: 801
Media: Paperback
Pages: 384
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 8.5 x 6.3 x 1.2
ISBN: 1416549005
Dewey Decimal Number: 174.4
EAN: 9781847392718
ASIN: 1416549005
Publication Date: February 5, 2008
Availability: Usually ships in 1-2 business days
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Product Description
From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high-performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.
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Showing reviews 1-5 of 113
 The Speed of Trust by Covey July 25, 2010
Kate
Well written and very informative. The only negative thing on Kindle is that some charts are hard to read - true with many books.
TheSpeed of Trust June 9, 2010
M. cm blasgen (ELBERT, CO, US)
The book was recommended to me and proved to be exactly as I expected. Practical advice, real life examples and some highly inciteful perspective on how people work together. I recommend it to anyone and all to read unless you live on your own island, utterley alone and have everything you could ever need.
$10 Million Education June 4, 2010
John W. Pearson (San Clemente, CA, USA)
Yikes. I read and recommend a book-a-week. I don't know anyone who reads all the books I recommend. And I can't give every book an extraordinary rating. But five months into the year, I've clearly found another Top-10 book for 2010.
Clients and colleagues raved about it. So I bought it, but didn't read it. I mean, it's 322 pages, plus the index. Finally, I read a review that hooked me. So I read it. Wow! This is one powerful book. It has the potential to change the culture of your organization.
Stephen M.R. Covey is the son of Stephen R. Covey, author of The 7 Habits of Highly Effective People--a classic. So could the son crank out anything special--especially on a subject as basic as trust? Yes. Very special.
"Contrary to what most people believe," writes Covey, "trust is not some soft, illusive quality that you either have or you don't; rather, trust is a pragmatic, tangible, actionable asset that you can create--much faster than you probably think possible."
Covey's content is very deep (character isn't enough, you must also pair it with competence). His four cores of credibility will preach (Integrity, Intent, Capabilities and Results). And his 13 behaviors that flesh out the core are stunning, important, memorable and teachable. Examples: #1 Talk Straight, #3 Create Transparency, #4 Right Wrongs, #8 Confront Reality, #9 Clarify Expectations, and #11 Listen First.
Behavior #7 is Get Better. He quotes a story told by Warren Bennis and Burt Nanus about IBM Founder Tom Watson Sr. in their book Leaders: Strategies for Taking Charge:
"A prominent junior executive of IBM was involved in a risky venture for the company and managed to lose $10 million in the gamble. It was a disaster. When Watson called the nervous executive into his office, the young man blurted out, `I guess you want my resignation?' Watson said, `You can't be serious. We've just spent $10 million educating you!' It's this type of learning that caused Watson to say, `If you want to increase your success rate, double your failure rate.'"
So what would it take in your organization to ignite the "speed of trust" so failures are an appropriate part of your culture? Covey's answers and thinking are original and without the taint of fads or trendy stuff. You'll read, ponder and remember. But it's also a page-turner. Stories punctuate the principles and pithy quotations convict, like this one from Blaine Lee: "Almost all conflict is a result of violated expectations."
You'll repeat the hilarious story of his parents' encounter with the Highway Patrol and your listeners (staff, board, family members) will never forget the episode or the core principle (intent). The dozens and dozens of illustrations will ensure that you'll never think of trust--and the cost of squandering it--in the same light again.
Alan Greenspan said, "Rules cannot take the place of character." Covey quotes a psychologist and corporate ethics trainer who said, "I see a lot of organizations who say they are going to tighten the rules. I don't see a lot of them saying that they're going to work to be extremely clear about what their values are, and give people training on how those values translate into actual behavior." Amen.
Covey says that "leadership is getting results in a way that inspires trust." His 13 behaviors tell you how to do that. I urge you to get your team reading and wresting with this important book.
A Must Read May 8, 2010
T. Cash (Pittsburgh PA)
1 out of 1 found this review helpful
The University of Pittsburgh's EMBA 36 alums met to review "The Speed of Trust". I was delighted to learn and share how important the topic is. We agreed it was instructive in a simple and easily readable fashion. If you have ever been a "shoot from the hip" relationship developer, I highly recommend reading this book which gets into the meat of defininig, creating, repairing and understanding the foundation of all relationships, trust. I especially recommend Stephen's book for those in middle management as you are sandwiched in meeting the needs of relating to your superiors, staff and clients & customers.
A Must Read and More importantly apply! May 1, 2010
Rajeev Dewan (Sydney, Australia)
Most of us would agree that Trust is the foundation to all relationships - both personal and professional. What this book does is bring this concept to life in a manner that makes it very very compelling and practical. Rather than offering a theoretical perspective, it takes a very commercial approach to the "cost/tax of low trust" and the "dividends of high trust.". The 13 behaviors of building high trust are clearly explained, with plenty of concrete examples. I love this book and what it stands for and have used it extensively in helping build cohesive leadership teams. I've also had the pleasure of meeting the author, Stephen. He is a man of high integrity and practices what he teaches. I highly recommend this book.
Showing reviews 1-5 of 113
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